This site no longer works. I suggest you try Dreamhost or Computing Host for better affordable hosting.
These people are complete muppets who at a whim make changes to a server and then charge you to make it work again.
NOTE: COMMENTS DO NOT WORK UNLESS YOU CAN UPLOAD THEM WITH FTP.

Today my website (at \home\username\public_html) is not in my base directory (\home\username\) so I can't use it anymore. AS well as needing to chmod every file again.
As well as this I cannot login to the support system and live support is 'offline' or 'away' for days.
UPDATE: I don't have permission to access my files.

Last time I didn't have any permissions to write, update or take ownership of my own files for more than 2 weeks.

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It's unlikely that I will update this site again until I can move to a new hosting company.